If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 1st of the month). Allow 3 or more business days for us to process that request.
Refunds are unavailable for boxes that have already shipped or set to ship in 3 business days or less.
Refunds for damaged or missing boxes:
If you have missing items or the box is damaged, we'll be happy to help you out. We'll always make sure you get your box!
Please contact us by clicking 'Submit a Request' on the upper right hand corner of this page or email firstname.lastname@example.org
3 Month, 6 Month, & 12 Month Subscriptions
Full refunds are unavailable for extended 3, 6 or 12 month subscriptions that have already begun shipping. If you have been renewed for an extended plan, you can receive a full refund as long as your first box has not been shipped. There will be a cancellation fee of $5 per remaining box after the first box in a period has shipped. Please see our Cancellation Policy FAQ for details.